Virtual assistants render administrative support to clients remotely. They perform various tasks, such as managing emails, scheduling appointments, making phone calls, and organizing travel arrangements. Some virtual assistants specialize in offering services such as graphic design, blog writing, bookkeeping, social media, and marketing.

Key skills required for this position include:

• Proficiency in computer literacy and familiarity with various computer programs such as MS Office
• Prior experience in customer service
• Multitask, organize, and prioritize work
• Assess inbound calls, handle email management, and manage tasks and data entry
• Perform calendar management, including confirming appointments, scheduling meetings, and more
• Skilled in client outreach, including sending thank you notes, making phone calls, and sending emails
• Following up on unpaid client invoices
• Maintain and update a database of client information
• Scheduling meetings and sending reminders
• Excellent communication skills, both verbal and written

Customer support associates perform multiple tasks to provide exceptional service to customers. They handle customer inquiries, complaints, and returns and provide detailed explanations of services or products.

Key skills required for this position include:

• Proficiency in computer literacy and familiarity with various computer programs such as MS Office
• Prior experience in customer service is preferred
• Respond professionally and promptly to incoming customer inquiries via chat, telephone, or email
• Documenting customer interactions and forwarding information to interested parties
• Explain customer questions straightforwardly, in a simple manner, and check for customer understanding and acceptance
• Establishing and maintaining good rapport with customers by using positive language and anticipating customer needs
• Skilled in the transcription of customer reports and organizing all conversation records
• Ensure that customer experience requirements are met per standards set, identifying and escalating priority issues and reporting to high-level management
• Resolving customer queries and achieving customer delight
• Complete call notes and reports as necessary and update them in the CRM
• Handling mail, scanning documents, and following up with clients
• Excellent oral and written communication skills

Data Entry Specialist Associate inputs new case data into the company’s software and communicates with internal teams and clients. The position may include general clerical duties, such as uploading (e-portal), filing, scheduling, and providing legal office support.

Key skills required for this position include:

• Proficiency in computer literacy and familiarity with various computer programs such as MS Office
• Basic invoice and billing
• Working knowledge of Excel
• Prepare and sort documents for data entry
• Enter data into database software and verify the accuracy of the inputted data
• Resolve information discrepancies and obtain further information for incomplete records
• Create spreadsheets to track important customer information and deadlines
• Transfer data from hard copy to digital database
• Update customer information in a database
• Organizing existing data in a spreadsheet
• Verify obsolete data and make any necessary changes to records

The Talent Acquisition Associate acquire, identify, assess, and hires suitable candidates to fill open positions within a company.

The responsibilities include:

• Employer branding
• Future resource planning
• Diversifying a company’s labor force, and
• Developing a robust candidate pipeline

Key skills required for this position include:

• Proficiency in Microsoft Office
• Source candidates using various search methods to build a groundbreaking candidate pipeline
• Screen candidates by reviewing job applications and resumes and performing phone screenings
• Taking ownership of candidate experience by managing and designing it
• Develop job descriptions, postings, and position requirements
• Conducting reference checks when needed
• Facilitate the offer procedure by extending the offer and negotiating employment terms
• Manage onboarding and new hire process
• Familiarity with recruiting trends and best techniques
• Manage the overall screening, interview, selection, and closing procedures
• Knowledge of employment laws and regulations
• Excellent communication skills, both orally and in writing
• Establish cooperative and effective professional relations built on trust
• Excellent time management and organizational skills
• Making decisions independently
• Working expertise in applicant tracking and HRIS systems
• Manage vivid relationships with a variety of stakeholders
• Expertise in interview techniques and applicant screening methods
• Deep understanding of employment laws and regulations
• Familiarity with multiple sourcing avenues

The Business Development Associate develops strategies to boost a company’s sales and overall growth.

The responsibilities include:

• Conducting research and analysis to identify clients’ needs
• Participating in creating business plans and products, and
• Producing progress reports and presentations
• Developing a robust candidate pipeline

Key skills required for this position include:

• Proficiency in computer literacy and familiarity with various computer programs such as MS Office
• Prior experience in Business Development
• Understanding the firm’s core business area, target audience, and how target strategy
• Identify potential target markets for business
• Contact potential clients to arrange meetings
• Research organizations and individuals to find new opportunities
• Build long-term and trustworthy relationships with new and existing clients
• LinkedIn Messaging and LinkedIn Engagement
• Cold calling
• Prepare and send out engagements
• Perform sales follow-ups before closing and getting arrangements signed
• Conducting email campaigns and paid campaigns through marketing
• Manage inquiries on the website
• Manage the lead pipeline
• Getting referrals from existing clients
• Excellent oral and written communication skills