General
Why consider off-shore staffing for your business?
Off-shoring offers you an excellent opportunity to the businesses of utilizing some of the best minds in the industry at a highly competitive price. As a business owner, you can save a lot of time and effort by delegating your admin tasks with off-shore hiring without compromising on the quality of your workforce. You can direct your time and resources to focus on your core business while your off-shore staff manages the rest.
How much can you save with CrownGlobe’s off-shore staffing services?
The actual cost-cutting depends on multiple factors, including the size and type of your business. At CrownGlobe, we have helped some of our clients cut down their operational costs by upto whooping 80% with our quality off-shore staffing services! This is possible because of the cost-efficient workforce available at our off-shore facilities, limiting the expenses of our clients.
Our clients do not have to pay any utilities, added benefits, or higher wages, which can help them save big. On top of it, there is no need to set up infrastructures and hardware and spend thousands on the hiring and training processes. The best part? Our clients get access to our highly trained and efficient talent pool that does not take vacations or paid holidays!
How efficient are CrownGlobe’s off-shore facilities?
Our off-shore facilities in India are located in some of the most urbanized localities, ensuring our team gets access to the latest infrastructure and hyper-fast connectivity. We are equipped with cutting-edge computer hardware and software, along with facilities for scheduling and conducting live meetings and video-conferencing sessions between clients and our workforce.
What kind of training does CrownGlobe provide for its employees?
At CrownGlobe, we believe in the continuous development of our employees. Our training process is designed to hone various skills, including organizational, managerial, leadership, and communication. Furthermore, we provide specialized training in American, Canadian, and UK accounting systems. This comprehensive and continuous in-house training ensures that our employees are always equipped to meet and exceed the service demands and expectations of our clients.
Does CrownGlobe require its employees to be familiar with tax regulations related to US GAAP and the IRS?
Yes, absolutely. Proficiency in tax regulations associated with US GAAP and the IRS is a must at CrownGlobe. Our employees undergo extensive in-house training to ensure they are practically familiar with the American Accounting system. This hands-on approach guarantees our team’s readiness to handle complex tax situations per industry standards.
How does CrownGlobe assess its employees’ expertise and knowledge, especially regarding software knowledge?
CrownGlobe evaluates the expertise of its employees through a three-pronged approach. This involves assessing their technical knowledge, software knowledge, and familiarity with the protocols and processes of a client’s firm.
While software knowledge isn’t a prerequisite (unless requested by the client), we believe that our employees can quickly adapt to new software environments with the right technical knowledge.
Understanding that familiarity with a client’s firm procedures comes over time, we equip our employees with the foundational knowledge of common work cultures and procedures, ensuring a smooth transition when they start working with clients. We strive to match the perfect candidate to meet your unique needs.
Hiring and On-boarding
How long does it usually take to finalize a remote staff member?
Typically, it takes anywhere from a week to a month, depending on how long a client takes to finalize a Remote Staff based on their specifications. We provide an upper limit of 30 days as buffer time.
What are the working hours for CrownGlobe staff?
Our staff typically works two full-time shifts from 4:00 am to 1:00 pm (EST) and 9:00 am to 5:00 pm (EST). This includes meal and coffee breaks. However, clients can coordinate with the Remote staff according to their office hours by paying a minimal extra fee.
What types of contracts does CrownGlobe offer?
CrownGlobe offers two types of contracts – a three-month Temporary Contract and a twelve-month Permanent Contract. If a client is dissatisfied with our Remote Staff, we can provide a new replacement within a notice period of 30 days.
What are the hiring options offered by CrownGlobe?
CrownGlobe provides flexible hiring models considering our clients’ needs. We offer Full Time, Part-Time, Hourly (Pay as you go), Blocked Hour, and Seasonal hiring options.
How much does CrownGlobe charge for its services?
These rates can vary depending on the hiring model, skills, and experience chosen by you. Our Remote staff offers services on a weekly, full-time, and project basis. You can get in touch with us for more details.
What is CrownGlobe’s billing cycle?
CrownGlobe has a fortnightly billing cycle where we send you bills every two weeks.
What payment methods does CrownGlobe accept?
We accept online payments and electronic bank-to-bank transfers via the Automated Clear House Network.
What happens if a client is dissatisfied with a Remote Staff?
In the improbable case where a client is dissatisfied with our Remote Staff, they should notify us immediately. We provide a new replacement within a notice period of 30 days.
Which countries does CrownGlobe provide services to?
As of now, CrownGlobe is limited to providing services only to the USA and Canada’.
Outsourcing and remote working
What is the main role of CrownGlobe as a staffing agency?
CrownGlobe helps Businesses hire competent staff at affordable rates. These staff members assist the hiring businesses in various tax-related, financial, and administrative tasks, thus improving the firm’s efficiency.
How does remote staffing differ from outsourcing?
Remote staffing serves as an extension of your existing management team, operating from another part of the world but dedicatedly working for your company under your instructions. In contrast, outsourcing involves temporarily entrusting a specific part of your job to a third party, often without the same level of accountability, quality assurance, and dependability that remote staffing offers.
How do remote staff members compare with outsourcing service providers?
Remote staff members work as a part of your team and report to you directly, ensuring better quality control, efficiency, and accuracy in the work delivered. Outsourcing, on the other hand, leaves you relying on a third party without input or management control from your end, potentially putting your data and information at risk.
Are there any hidden costs associated with outsourcing?
We understand outsourcing may initially appear cost-effective, but hidden costs often arise after the work is done. This is due to the fact that an outsourcing partner typically juggles multiple professional commitments, which can lead to divided attention and sub-standard services.
Thankfully, with CrownGlobe, you can expect 100% transparency and ZERO hidden costs associated with the outsourcing.
How is a remote staff member different from a freelancer?
Unlike freelancers, who work temporarily on specific tasks for multiple clients, remote staff members are hired for the long term and work exclusively for you or your firm. With remote staffing, you have the option to screen candidates and conduct interviews before hiring, ensuring consistency and reducing errors. Additionally, a remote staff member is more likely to have the necessary infrastructure compared to a freelancer.
What are the benefits of remote staffing compared to hiring a freelancer?
Remote staffing provides you with a dedicated, experienced professional who works exclusively for your firm. This not only reduces inconsistencies and errors but also allows regular interactions or review meetings to monitor progress – an option typically not available with freelancers.
How does CrownGlobe ensure data security in remote staffing?
At CrownGlobe, we prioritize data security by adhering to strict protocols, unlike in outsourcing, where data security is often at risk. We strive to ensure the protection and confidentiality of your information when working with our remote staff.
Does hiring a remote staff member provide me with better control over my projects?
Yes, with CrownGlobe’s remote staffing, you have more management control over your projects. Our remote staff work under your instructions and report directly to you, ensuring your work gets the full attention it deserves. This is a distinct advantage over outsourcing, where your projects may not be prioritized.
Remote Staff
What are the ways I can communicate with my remote staff?
There are several convenient methods available:
Telephone: Every employee has a dedicated USA telephone number for communication.
Email: You can send instructions via email and request daily reports.
Video conference: Every workstation is equipped with a webcam, microphone, and necessary software for video calls and instant text messaging.
Are there any extra fees for setup?
No, there is no extra fee for setup. You simply need to provide us with the list of software (including versions) you use, and we’ll install them accordingly. Our IT team can assist with any setup help you might require.
Is language a barrier to communication with remote staff?
No, it is not. We only hire employees who are fluent in English to ensure easy communication. While the Indian accent might be slightly different from American accents, any potential issues can be mitigated by speaking a little slower initially to facilitate clear understanding.
How can I monitor the performance and output of my remote staff?
Your staff will fill in daily timesheets, indicating their task completion status and the time taken. We use an online timesheet as a standard, but we can also adapt to your firm’s own timesheet format if preferred. By reviewing these timesheets, you can transparently monitor the performance and productivity of your staff.
Security
How does CrownGlobe ensure the safekeeping of client data?
At CrownGlobe, we provide a written guarantee for the safe keeping of client data at the time of contract signing. We enforce strict measures to honor this commitment. In the unlikely event of a data security breach, clients have the legal right to proceed accordingly. Up until now, there hasn’t been a single incident of a data security violation at our organization.
What information security and quality certification does CrownGlobe hold?
CrownGlobe is proud to hold the ISO 27001:2013 certification. This is an internationally recognized Information Security Standard that is awarded to organizations maintaining strict compliance with ISO’s information security guidelines. CrownGlobe also holds the ISO 9001:2015 Quality certification that is awarded to organizations maintaining strict compliance with ISO’s quality guidelines.
Can I visit CrownGlobe’s offices to better understand your operations and security measures?
Absolutely! We would be delighted to host you at our offices. We believe that seeing is believing, and by visiting us, you’ll get a firsthand view of our infrastructure, security setup, and daily operations. We’ve had many clients visit us in the past, and their experiences have been overwhelmingly positive.
Does CrownGlobe have security cameras installed on the office premises?
Yes, our premises are thoroughly monitored with security cameras, both externally and internally. Each office cabin has two cameras installed for enhanced visibility and monitoring. These cameras operate on a 24/7 basis.
How does CrownGlobe ensure the integrity of its employees?
Before hiring, CrownGlobe performs comprehensive background checks and contacts previous employers to assess a candidate’s conduct. On joining, every employee signs an undertaking committing to respect the privacy of the client data they handle. They are legally bound to honor this commitment, and any violation can result in legal action.
What measures does CrownGlobe employ to prevent data leakage?
We operate in a paperless office environment and do not permit stationery, printers, personal mobile phones, or portable storage devices within the work area. USB ports are disabled for data transfers, and access to personal emails, social media, or any potential data transfer channels is blocked. Our IT department continuously monitors emails, folder systems, and internal servers for any irregularities. We’ve also removed printers from our internal network, negating any possibility of data leaving our office electronically or in print.
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Digital Company
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They quickly developed the requisite knowledge about our industry and internal processes. We couldn’t have achieved the same level of success without them.
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They quickly developed the requisite knowledge about our industry and internal processes. We couldn’t have achieved the same level of success without them.
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They quickly developed the requisite knowledge about our industry and internal processes. We couldn’t have achieved the same level of success without them.
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They quickly developed the requisite knowledge about our industry and internal processes. We couldn’t have achieved the same level of success without them.
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They quickly developed the requisite knowledge about our industry and internal processes. We couldn’t have achieved the same level of success without them.
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They quickly developed the requisite knowledge about our industry and internal processes. We couldn’t have achieved the same level of success without them.
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They quickly developed the requisite knowledge about our industry and internal processes. We couldn’t have achieved the same level of success without them.
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They quickly developed the requisite knowledge about our industry and internal processes. We couldn’t have achieved the same level of success without them.
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They quickly developed the requisite knowledge about our industry and internal processes. We couldn’t have achieved the same level of success without them.
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They quickly developed the requisite knowledge about our industry and internal processes. We couldn’t have achieved the same level of success without them.